Frequently Asked Questions

Got a question? We've got answers. If you can't find what you're looking for, contact us and we'll be happy to help.

Orders & Payments

How do I place an order?
Simply browse our store, add your favourite products to your cart, and proceed to checkout. We accept all major payment methods.

Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of being placed. Please contact us immediately if you need to make changes.

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout.

Is my payment information secure?
Yes — all transactions are processed through Shopify's secure, encrypted payment system. We never store your card details.

Shipping & Delivery

Where do you ship to?
We ship internationally, including the United States, United Kingdom, Canada, Australia, and Europe.

How long does delivery take?
Delivery times vary by location. Typically 7–14 business days for international orders. You will receive a tracking number once your order has been dispatched.

Do you offer free shipping?
Yes! We offer free shipping on all orders over $50. Orders below $50 are subject to a standard shipping fee calculated at checkout.

How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with your tracking number and a link to track your shipment.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original packaging. Please visit our Refund Policy page for full details.

How do I start a return?
Contact us at support@denhive.org with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Products

Are your products safe to use?
Yes — all products sold on DENHIVE are carefully vetted for quality and safety. Always read the product label and follow usage instructions. If you have specific health concerns, consult your healthcare provider before use.

Are your products suitable for all skin/hair types?
Most of our products are formulated for all skin and hair types. Please check individual product descriptions for specific suitability information.

Do you sell authentic products?
Absolutely. We only source and sell genuine, authentic products from verified suppliers.

Discounts & Promotions

Do you offer a first-order discount?
Yes! New customers get 10% off their first order. Use code WELCOME10 at checkout.

Is there a bundle discount?
Yes — buy any 2 or more hair care products and use code HAIRCARE15 to save 15%.

Can I combine discount codes?
Discount codes cannot be combined with each other, but they can be used alongside our automatic free shipping discount on orders over $50.

Still Have Questions?

We're here to help! Reach out to us at support@denhive.org or visit our Contact Us page.